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Letting agent

In this job you would be responsible for managing rental properties on behalf of clients.

If you’re interested in property, like working with people, and have good customer service and sales skills, then this may be the career for you.

In this job you would be responsible for managing rental properties on behalf of clients. You would market properties, select tenants, draw up letting agreements and respond to requests by tenants - for example, to deal with repairs.

You would normally train on the job and work towards industry qualifications. You may also be able to get into this work through a property Apprenticeship scheme

The work

Letting agents (also known as letting negotiators), let property on behalf of the owner.

As a letting agent, you would take responsibility for all aspects of the let, which could include:

  • advising clients about the letting process
  • setting up viewings and showing potential tenants around the property
  • selecting responsible, reliable tenants
  • preparing tenancy agreements and inventories
  • making sure all aspects of the letting meet legal requirements
  • advising on rents
  • arranging for maintenance to be carried out
  • working with a wide range of people, such as solicitors, builders, cleaners and suppliers
  • handling any problems with the property
  • keeping up to date with changes in the law related to lettings.


You will usually work around 40 hours a week. This will often be between 9am and 6pm, Monday to Saturday, but you may also work in the evenings or on Sundays.

You will be based in an office, but will spend a lot of time visiting properties.


Trainee letting agents can start on around £15,000 a year. Experienced agents can earn between £16,000 and £35,000.

Lettings agents often earn a basic salary, plus commission based on the business they generate for their agency.

Entry requirements

You will usually start as a trainee and learn on the job. Employers are likely to be more interested in your skills and experience than your qualifications. It could be useful if you have GCSEs (A-C) or similar qualifications, especially in English and maths. Experience in sales or customer service will be an advantage.

A driving licence is usually essential.

You may be able to get into this job through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. 

You can also study for the National Federation of Property Professionals (NFOPP) Level 3 Technical Award in Residential Letting and Property Management while looking for work. This introduces you to:

  • legislation covering lettings and property management
  • residential lettings practice
  • residential property management


Training and development

Once working, your employer may encourage you to take training towards relevant qualifications, such as:

  • Level 2 Certificate in Property (Residential Letting and Management)
  • Level 3 Diploma in Property (Residential Letting and Management)
  • Level 3 Technical Award in Residential Letting and Property Management (if not already held).

With experience you can also complete the NFOPP Level 4 Certificate in Residential Letting and Management. Visit the NFOPP website for details about training and qualifications.

You could also join a professional body, such as the Association of Residential Letting Agents, to develop your career, get access to further training and build up a network of contacts.

Skills, interests and qualities

As a letting agent, you will need:

  • excellent spoken and written communication skills
  • IT skills
  • negotiation, sales and marketing skills
  • the ability to make good working relationships with a wide range of people
  • good market knowledge
  • the ability to work under pressure
  • good organisational skills.


You could work as a letting agent anywhere in the UK.

With experience, you could progress to a management role, or move into estate agency work – see the Estate Agent profile for details of this career.

Vacancies are advertised in newspapers, or you can find details of companies that are recruiting by searching on the internet for ‘letting recruitment agencies’.

  • Date published: 23rd November 2015