Customer Service Business Development Sr. Specialist

Job Description

Customer Service Business Development Sr. Specialist

 

Live the Exceptional With Soul.  This is the singular purpose of Jaguar Land Rover. 

 

At the core of these experiences are the products themselves.  The Jaguar and Land Rover brands have undergone a dramatic transformation over the past years.

 

The CS Business Development Sr. Specialist is responsible for driving revenue for the Customer Experience department within Jaguar Land Rover dealers in North America.

 

What you will be doing:

  • Managing and further developing a world class Wholesale Parts program.
    • Coordinate daily activities with vendor

    • Manage reporting and program strategy

    • Liaison between Global, local management and vendor

    • Work closely with Regional management to ensure program effectiveness

    • Define key parts criteria based on Retailer and Independent Repairer demand

    • Work closely with parts pricing, marketing, purchasing and other customer experience groups to best leverage program.

  • Driving additional sales via Variable and Fixed Marketing:
    • Research and define parts categories with highest areas of opportunity
    • Project Return on investment
    • Create and gain business case approval
    • Coordinate and communicate campaigns and promotions with Retailers and regional staff
    • Work with marketing team to provide content when needed
    • Leverage current Customer Experience partnerships and programs to drive additional Retailer Sales (e.g. Tires, Oil, Batteries)
    • Report on and document success

  • Managing and oversea Classic Parts:
    • Key point person between Retailers, Regions and Global Classic parts

    • Define parts with highest potential and communicate to Retailers

    • Develop and define a classic parts strategy

    • Work with Marketing to ensure proper positioning

  • Remanufactured Parts:
    • Support Retailers and Regions daily

    • Work closely with global to best define high potential areas for remanufactured parts

    • Communicate updated parts list as they become available

    • Work with Marketing to ensure proper marketing material is available

    • Key point person for remanufactured parts 

 

Perform other duties as required

 

 What you will need:

  • Bachelor’s or AAS Degree in Business Management or relevant discipline or equivalent work experience

  • Minimum 5 years in an automotive experience

  • Strong Communication Skills (written and verbal)

  • Strong working knowledge of Microsoft office suite for data analysis

  • Understanding of dealer customer service operations

  • Ability to work in a team and independently with applied initiative

 

Preferred Qualifications:

  • Six Sigma Black Belt Certified

  • Experience working in an OEM automotive retailer contact position preferred

  • Related experience in analytics, market intelligence and analytics, financial modeling or statistical analysis

  • MBA Degree

  • Change management training and experience is a plus

 

Location: Mahwah, NJ

Schedule: Hybrid Ways of Working offered 

 

So Why Us?

  • As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.

  • Be part of an international, inclusive, and open-minded company

  • You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

  • Our employees receive a generous time off policy

  • We offer a discounted Vehicle Car Program

  • Employees also receive generous health care and retirement plans

  • Quarterly Chair Massages

  • Paternity Leave

  • Complimentary lunch

  • And more!

 

 

Thank you for your interest in working for us, we love it here and think you will too!

 

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.