Customer Service Business Development Sr. Specialist
Live the Exceptional With Soul. This is the singular purpose of Jaguar Land Rover.
At the core of these experiences are the products themselves. The Jaguar and Land Rover brands have undergone a dramatic transformation over the past years.
The CS Business Development Sr. Specialist is responsible for driving revenue for the Customer Experience department within Jaguar Land Rover dealers in North America.
What you will be doing:
- Managing and further developing a world class Wholesale Parts program.
Coordinate daily activities with vendor
Manage reporting and program strategy
Liaison between Global, local management and vendor
Work closely with Regional management to ensure program effectiveness
Define key parts criteria based on Retailer and Independent Repairer demand
Work closely with parts pricing, marketing, purchasing and other customer experience groups to best leverage program.
- Driving additional sales via Variable and Fixed Marketing:
- Managing and oversea Classic Parts:
Key point person between Retailers, Regions and Global Classic parts
Define parts with highest potential and communicate to Retailers
Develop and define a classic parts strategy
Work with Marketing to ensure proper positioning
- Remanufactured Parts:
Support Retailers and Regions daily
Work closely with global to best define high potential areas for remanufactured parts
Communicate updated parts list as they become available
Work with Marketing to ensure proper marketing material is available
Key point person for remanufactured parts
Perform other duties as required
What you will need:
Bachelor’s or AAS Degree in Business Management or relevant discipline or equivalent work experience
Minimum 5 years in an automotive experience
Strong Communication Skills (written and verbal)
Strong working knowledge of Microsoft office suite for data analysis
Understanding of dealer customer service operations
Ability to work in a team and independently with applied initiative
Six Sigma Black Belt Certified
Experience working in an OEM automotive retailer contact position preferred
Related experience in analytics, market intelligence and analytics, financial modeling or statistical analysis
Change management training and experience is a plus
Location: Mahwah, NJ
Schedule: Hybrid Ways of Working offered
So Why Us?
As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
Be part of an international, inclusive, and open-minded company
You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
Our employees receive a generous time off policy
We offer a discounted Vehicle Car Program
Employees also receive generous health care and retirement plans
Quarterly Chair Massages
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.